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Retail
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Do
you give deliveries for retail customers? (retail) |
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We give
free delivery for customers in Dubai, if the order is
above $US 100. For international orders we charge for
shipping and handling. Payments must be received before
delivery. Sorry no C.O.D. order. |
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What
are your business hours? (retail) |
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8:00
am to 1:00 pm and 4:00 pm to 7:00 pm Saturday through
Thursday. |
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Do
you offer return policy? (retail) |
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Currently,
we do not offer money back guarantees except for defective
products. We check all items before shipment, and make
sure the packing is of fitting quality. But should anything
happen, we will replace the product/products immediately. |
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Can
I advertise your product on my web site? (retail) |
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No,
we are not interested in any kind of advertising of
our products.. |
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How
can I view all your product? (retail) |
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The
only way to see all our products is to visit one of
our outlets if you are a UAE resident. You are always
welcome to email us with the description of the product
you are looking for and if we have the same or similar
product we will email you its picture and its price.
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I
have seen a product on your site that I like. How can
I see a closer picture of that
product? (retail) |
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Simply
email us the product description and we will email you
more close-up pictures and details of that product. |
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My
luggage needs to be repaired, do you have a repair shop?
(retail) |
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Yes,
we have a repair shop and we will try to repair your
luggage if possible. Visit our luggage repair section
on your site to learn more about luggage repair. |
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How
much will it cost me to repair my luggage? (Retail) |
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Depending
on the problem and the type of luggage, on average,
we charge 20 to 40 Dhs. (US $ 5.50 to 11.00) |
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Wholesale
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We
never did business through the net, how can we be sure
you are a reliable company? (wholesale) |
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We
understand that there are many unreliable sites on
the net and its hard to distinguish them from others.
As a sole agent for eminent luggage, we have our reputation
on the line. So you can 100% count on us. You can
contact your suppler (Eminent luggage corporation)
and ask them about us.
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Why
should a I buy from Al Khayam Exhibition, instead of
a direct manufacturer overseas? (wholesale) |
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Most
manufacturer require you to take large quantity of
one item (minimum
of one 20 feet container). We understand that buyers
at times would like to get mixed items in a container
and we are happy to provide this for you.
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Do
you have a catalogue? (wholesale) |
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yes
we do have a catalogue for our product |
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How
often Do you add new products? (wholesale) |
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We get
an average of 30 new products per month. |
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We
have never imported goods from another country and we
are not sure exactly how
to do it. will you guide us? (wholesale) |
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yes,
please read our export terms and if you need more help
we will assist you. |
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Will
you load the container for me or do i have to arrange?
(wholesale) |
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Yes,
if you buy at least one 20 feet container we will load
your container the proper way. For smaller orders, We
give delivery to your destination anywhere within 30
miles from our warehouses. |
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Do
you recommend any shipping company for me incase I need
one? (wholesale) |
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Yes
we can recommend our own shipping company if you like
to. We are dealing with UNIGLORY and P&O. |
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Do
you have any other product beside luggage? (wholesale) |
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Yes,
we have other products such as blanket, towels and garments. |
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What
if you don't have the product I am looking for? (wholesale) |
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We have
provided product request form for special orders. |
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Can
I request samples? (wholesale) |
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You
can request samples for any of our products. We will
charge for samples and shipping cost. |
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